In July 2008, I decided to change my seatbox, I fancied the idea of the tray/modular type, so I could swap trays as dictated by venue. The Matchbox looked to be just what I was after, but with no local dealer I was reluctant to order online. After a phonecall to arrange it, I was on my way up the M5 to visit Matchbox, to see the boxes. As I arrived, the owner was setting off for a trade show and left me with Jane, who couldn't have been more helpful.
I had taken my boss box with me, to get a proper comparison and Jane put up with me disecting the matchbox (and kept me plied with coffee), trying all the accessories and trays, before deciding on my final options. She chucked in a couple of freebies and gave me a really good price. I then discovered that I hadn't brought a cheque book or enough cash and they couldn't take card payment. No problem, between us I paid using their PC, from my paypal into Janes own paypal account.
In November 2008, I wanted another tray, it was dispatched promptly and arrived safely.
I unfortunately lost one of the mud feet from my box on the way back from my last match. I rang Matchbox and whilst I was asking if they would supply just a mud foot (not shown seperately on-line), I also asked if I could have a mix/match of one of their standard trays. On the website they have a river winder assembly, which comprises trays for two sizes of rig, I wanted two trays of the 27mm rig size. They readily agreed to supply this, along with the mud foot, at a very good price including postage.
This phonecall was yesterday morning, this morning I received an email, telling me the package would arrive between 11.12 & 12.12, which it duly did. Well packaged, exactly as orderd, with the addition of a Matchbox cap. (Thanks Matchbox, my old ones are looking worse for wear).
I have the S range box and apart from 2 things, I can't fault it. 1st thing is the mud feet unscreww and they do work loose, although a dash of loctite or 10 mins with a drill and roll pins would sort it. 2nd point is if you buy one, I'd definitely recommend the side plate kit, even if you don't use the side footplate, fit the bars, it stiffens up the legs by a very noticeable amount. Although I now believe they come with the bars as standard.
In this day and age it's nice to receive good service, so thanks Matchbox.
Whilst on the subject of good service, I can't not mention Tony Rixon of Avon Angling, always helpful and willing to bring bait and supplies along to a match if I can't get into the shop - thanks Tony.